1.What types of pet products do you offer?
We offer a wide range of products for cats and dogs, including toys, scratching posts, feeders, pet clothing, beds, cleaning supplies, and advanced smart products like Petkit automatic litter boxes. Our products cover all aspects of your pet’s daily life.
2.What languages does your website support?
Our website provides bilingual service in English and French, making it easy for pet lovers to browse and shop.
3. Where do you deliver?
We deliver across Quebec and the four Eastern Canadian provinces: New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador.
4. What are your shipping and free shipping policies?
Free shipping on orders over $59 in Quebec
Free shipping on orders over $79 in Atlantic Canada
Orders below the free shipping threshold will be charged standard shipping fees according to the region.
Please see our shipping policy for details.
5. What payment methods are accepted?
We accept major credit cards, PayPal, and other secure payment methods supported by Shopify Payments.
6. Can I return or exchange products?
Please see our return policy. Petkit products have a one-year warranty and are not eligible for unconditional returns.
7. How can I track my order?
After placing an order, you will receive a confirmation email with a tracking number. You can use this number to track your shipment at any time.
8. Do you have seasonal gifts or special offers?
Yes! Our “Crazy Christmas” collection offers up to 35% off, perfect for gifting your pets or friends during the holiday season.